It’s no secret that Malaysia is abundant with festivities. Whether it’s Chinese New Year, Hari Raya, Deepavali or Christmas, these celebrations bring about a surge in online shopping. And amidst that is the prospect of high cart abandonment rates. It poses a significant challenge for e-commerce businesses due to drop-offs which can be avoided if you know how. Here are some actionable solutions tailored to minimise cart abandonment rates during the festive season.

But First… 

You’ll need to grasp the customer buying journey where each touchpoint demands careful attention to ensure a seamless experience. At the presale stage, awareness and consideration highlight how well-known your brand is. It is where you’ll need to assess whether your brand holds a top-of-mind position and whether your offerings meet their expectations.

Next, comes the selling stage, where purchase takes place. Is your website equipped to handle all transactions, how about your payment method options? Once paid, it’s time to focus on retention and advocacy, where you’ll need to continuously engage with your customers with promotions or newsletters and provide them a space to advocate for your products.

Reasons For Cart Abandonment

So now that you’re aware of the customer journey, it’s time to look at the factors that contribute to cart abandonment, especially at the purchase stage. Firstly, a complicated checkout process as well as absence of diverse payment methods can deter potential buyers. Security concerns also pose a barrier as shoppers may hesitate if they feel uncertain about the safety of their personal data. Lack of mobile-friendliness would affect a large segment of users who prefer to shop on their smartphones or tablets.

Solutions To Combat Cart Abandonment

All that said, we’ll get to the juicy bits now. Actionable steps you can take to reduce cart abandonment:

1. Streamline Your Checkout

Ensure your customers can pay smoothly as it’ll increase the likelihood of completed purchases. Curlec’s proprietary product; The Curlec Payment Gateway can manage more than 3,500 transactions per second with no redirects. This means users can pay easily without the checkout page being directed to a third party, reducing any friction points in the process. Ultimately reducing the bounce rate of your eCommerce store and increasing sales.

2. Forge Trust & Security

In such a crowded online environment, you’ll need to build trust with customers. Which brings us back to Curlec, where the most stringent data security practices take place. As card and payment data are dealt with, the gateway is compliant with PCI-DSS and SOC 2. So if you provide a secure checkout, customers are more likely to complete their purchase. 

Additionally with the Curlec Payment Gateway, you can also customise your checkout with your logo and brand colours. This ensures the entire shopping experience is branded and trustworthy – increasing brand integrity while keeping the drop-off rate on the down low. Read how Kualesa reduced their cart abandonment rate by 43%.

3. Diversify Payment Methods

It’s no secret: customers value flexibility in payment options, preferring especially those that they trust and are comfortable with. As such, Curlec provides a variety of methods; FPX, Credit and Debit Cards, eWallets, and even Buy Now Pay Later options. 

4. Optimise for Mobile

Ensure your checkout is optimised for mobile devices to accommodate the growing number of mobile shoppers. Just as customers expect ease when navigating a physical store, it’s the same when they seek a seamless browsing experience online. An experience that wouldn’t require zooming in or scrolling excessively to get from one point to another. With Curlec, checking out is as seamless as can be; frame by frame with little room for confusion. And using minimal data as possible so the payment process loads faster for quick navigation.

In conclusion

Addressing cart abandonment during the festive season requires a strategic approach that prioritises simplicity, trust, and accessibility. By implementing the above steps, you can significantly reduce drop-offs. And Curlec is right at your fingertips; providing all that’s necessary. So if you’d like to sign up or learn more, click here.