Customer Success Executive

Full-time, Kuala Lumpur

About the role

As a Customer Success Executive, you will be responsible for the long term success of our merchants with Curlec. Day to day, you will:
  • Work closely with Sales to run efficient and effective merchant handover meetings
  • Actively organise operational and strategic business reviews with your merchants to optimise their usage of Curlec and discover opportunities to add more value
  • Create success account and growth plans for each of your merchants and keep these updated
  • Advocate for our merchants internally by delivering informed, quantified feedback
  • Utilise Customer Success tools and work with wider Success team to provide a consistent level of service to our merchants
  • Manage and coordinate critical issues by working with our Operations and Engineering teams
  • Work closely with the Head of Customer Success to refine and improve processes
  • Support the Marketing team by delighting customers, leading to referrals, testimonials and case studies
Curlec is still in the early stages of our growth and you will be joining a dynamic, small team giving you a huge opportunity to make an impact.


  • Enjoy solving problems but prefer preventing them
  • Have a proven track record in understanding complex problems and then simplifying processes
  • Enjoy building and championing relationships with clients and internal stakeholders
  • Commercially astute
  • Able to stay organised and calm, even in high pressure situations
  • Driven to do your best in all environments
  • Experience prioritising between multiple important and urgent issues
  • Believe clients should be at the forefront of our efforts
  • Strong communication skills
  • Fluency in Malay and/or Mandarin is desirable


  • Competitive salary
  • Large amounts of autonomy and empowerment in your work
  • Flexible working hours and holidays
  • Working from home/flexible work location

Our team come from a variety of backgrounds and we welcome diversity – submit your applications by clicking the Apply Now button below.